Terms & Conditions

Services Provided

Gabriel Dalmoro offers business automation, custom software engineering, workflow design, system integration, and related digital services on a freelance basis. The specific scope, deliverables, timelines, and pricing for each engagement are agreed upon in writing prior to commencement of work (via proposal, quote, or statement of work).

Acceptance of Terms

These terms apply to all service engagements unless a separate written agreement is in place. By signing a proposal, paying a deposit, or instructing work to begin, the Client accepts these terms in full. If you do not agree, do not engage the services.

Client Obligations

To ensure a successful engagement, the Client agrees to:

• Provide timely, accurate, and complete information and access to systems required for the work
• Designate a point of contact to provide feedback and approvals within agreed timeframes
• Respect the agreed payment schedule
• Not request changes outside the agreed scope without a written change order

Pricing & Payment

All prices are quoted in Euros (€) and are exclusive of any applicable VAT. Payment terms are as follows:

• A deposit (typically 40%) is due before work begins
• A midpoint payment (typically 30%) is due upon milestone delivery
• The final payment (typically 30%) is due upon project completion
• Invoices are due within 14 days of issue
• Late payments will accrue interest at 2% per month (24% per annum), compounded monthly, as permitted under Alberta law

Intellectual Property

Upon receipt of full payment, the Client receives a full license to use all custom deliverables created for them. The Service Provider retains the right to use general knowledge, techniques, and methodologies. The Service Provider retains all rights to pre-existing tools, libraries, and frameworks used in the work. The Service Provider may mention the engagement in their portfolio unless the Client requests confidentiality in writing.

Confidentiality

Both parties agree to maintain the confidentiality of any sensitive business information shared during the engagement. The Service Provider will not disclose Client data, proprietary processes, or trade secrets to third parties. This obligation survives the end of the engagement.

Results Guarantee

For eligible automation projects, Gabriel Dalmoro guarantees that the delivered system will save the Client a minimum of 5 hours per week, as measured against the Client's baseline prior to the engagement. If this outcome is not achieved within 60 days of delivery through no fault of the Client, the Service Provider will continue to improve and optimise the system at no additional charge until the guarantee is met. This guarantee applies only to the agreed scope of automation and requires that the Client's environment and processes remain substantially unchanged.

Limitation of Liability

The Service Provider's total liability for any claim arising from an engagement shall not exceed the total fees paid by the Client for that engagement. The Service Provider is not liable for indirect, consequential, or incidental damages, including loss of business, loss of data, or lost profits. The Service Provider is not responsible for failures caused by third-party services, client infrastructure, or changes in the client's environment.

Termination

Either party may terminate an engagement by providing 14 days' written notice. In the event of termination, the Client will be invoiced for all work completed up to the date of termination. Deposits are non-refundable unless the Service Provider fails to commence the agreed work. The Service Provider may terminate immediately in the event of non-payment exceeding 30 days or a material breach of these terms.

Governing Law & Jurisdiction

These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada, without regard to conflict of law principles. In the event of a dispute that cannot be resolved amicably, the parties submit to the exclusive jurisdiction of the courts of Alberta, Canada. Notwithstanding the foregoing, clients based in the European Union retain all mandatory rights under their applicable local consumer protection law, which these Terms do not seek to override.

Modifications

The Service Provider reserves the right to update these Terms at any time. The version in effect at the time of an engagement's commencement governs that specific engagement. Clients are encouraged to review these terms before entering into a new agreement.